Your privacy made clear.

Company information

WELIVE Network Pte. Ltd.
1 Sunview Road #08-14 & #09-14, Singapore 627615
Email: support@welive.network
UEN: 202411720E

Information we collect

We collect the following types of personal data when you use our website or services:

• Full name.
• Delivery and billing address.
• Contact information (email, phone number).
• Payment details (processed via third-party payment gateways).
• Account login information (for registered users).
• Device information, cookies, and browsing activity.
• Marketing, analytics, and engagement data.

How we collect information

• Direct input when you create an account, place an order, or subscribe to our newsletter.
• Automatic collection via cookies and analytics tools.
• Third-party integrations such as payment gateways, analytics, or marketing platforms.

How we use your information

• To process and deliver your orders.
• To verify payments and prevent fraud.
• To send transactional notifications (order confirmations, shipping updates).
• To send promotional messages, marketing updates, and offers via email, WhatsApp, or SMS.
• To improve our website performance, analytics, and user experience.
• To provide customer support and handle enquiries.

Disclosure of information

We may share necessary information with trusted third parties for specific purposes only:

• Payment processors (Shopify Payments, PayNow, Atome, GrabPay, etc.).
• Delivery partners (e.g., Ninja Van, J&T Express, Qxpress, or other logistics providers).
• Marketing and analytics partners (e.g., Meta Pixel, TikTok Pixel, Google Analytics, email platforms).
• Creators and affiliates — limited to referral tracking and commission purposes.

We require all third-party partners to maintain strict confidentiality and comply with data-protection laws. We do not sell, rent, or trade your personal data to any third party.

Cookies and analytics

Our website uses cookies and similar technologies to:

• Remember your preferences and improve browsing experience.
• Track site traffic, marketing performance, and product interest.
• Support retargeting ads on platforms like TikTok, Meta (Facebook/Instagram), and Google.

You can manage or disable cookies in your browser settings, but some site features may not function properly if cookies are disabled.

Data storage and security

Your personal information is stored on secure servers hosted by Shopify and other authorized service providers.

We implement reasonable physical, electronic, and managerial measures to safeguard your data against loss, misuse, or unauthorized access.

Payment details are handled entirely by third-party processors — WELIVE does not store any full credit-card or payment information.

Account management and data access

If you have a WELIVE account, you may access or update your personal information anytime under “My Account.”

To request data deletion or correction, email support@welive.network, and our team will assist within a reasonable timeframe.

Retention of data

We retain your information for as long as necessary to fulfill the purposes outlined in this policy — typically up to 7 years for accounting and compliance purposes — unless a longer retention period is required by law.

Marketing and communication preferences

You may receive marketing communications via email, WhatsApp, or SMS.

You can unsubscribe or opt out anytime by clicking the “unsubscribe” link in our emails or by contacting us directly.

International data transfers

As we expand, your data may be transferred or processed outside Singapore (e.g., Malaysia or regional data centers).

In such cases, we ensure that equivalent data-protection safeguards are in place.

Children’s privacy

Our services are not directed to individuals under 13 years of age.

We do not knowingly collect personal information from minors.

Changes to this policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

All updates will be posted on this page with a revised “Last Updated” date.