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Welive Supermarket Help Centre

Frequently Asked Questions

SG Local Stock for selected products
Next Day Delivery available for eligible orders
7 Days Return & Exchange, T&Cs apply
Who are we?

WELIVE Supermarket is a Singapore-based online supermarket where you can discover curated snacks, instant food, pantry items, lifestyle products, and viral finds.

How fast will my order be delivered?

Eligible SG Local Stock orders are prepared for Next Day Delivery where available. Delivery timing may vary depending on courier cut-off time, delivery address, public holidays, and peak campaign periods.

Are your products authentic?

Yes. Welive Supermarket focuses on genuine products and everyday essentials sourced for local customers. Product details, pack sizes, and usage information are shown clearly on each product page.

How do I get better deals as a member?

You can join as a Welive Supermarket member to enjoy member-only deals, repurchase benefits, and future exclusive promotions. Check the website banners or scan the QR code on our delivery materials for the latest offers.

What if an item or flavour is out of stock?

If a selected item, design, or flavour is unavailable, we may contact you or replace it with a suitable alternative depending on the product type and promotion mechanics. Please check the product page notes before ordering.

Can I request return or exchange?

Returns and exchanges are subject to our 7 Days Return & Exchange policy and applicable T&Cs. Please contact our support team with your order details, product photos, and issue description so we can assist you faster.

How do I contact Welive Supermarket?

You can contact us through the support channel shown on your order confirmation, website, or official store page. Please include your order number, phone number, and issue details for faster checking.

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